Question 1

What type of flooring should I buy?

Accepted Answer

There are a lot of quality products to choose from, so we recommend coming into our showroom and talking with our sales staff before making a decision. That way, we can help you choose the best floor to meet your particular needs.<BR>

Question 2

Can you come to my home and give me an estimate?

Accepted Answer

Absolutely, but we usually recommend coming to our showroom first so you can see the full line of available products and narrow down your choices. Then when we come to your home, we’ll be better prepared to advise you on which product is best for your situation and give you an accurate estimate.<BR>

Question 3

Do you give estimates over the phone?

Accepted Answer

No, because there are too many variables involved. We can answer some questions and narrow down your choices over the phone, but ultimately, a visit to the showroom or a home visit is needed. The exception is carpeting—if you know the specific brand/style you want and the square footage you need, we can quote you a price over the phone.<BR>

Question 4

How long will it take to install my new floor?

Accepted Answer

From the time you sign the contract until we order the product and complete the installation, it usually takes about two to three weeks. If you need an immediate installation because of a quick move-in, we’ll do our best to accommodate, but you might have to compromise on the product you purchase.<BR>

Question 5

Is there really such a thing as a stain-proof carpet?

Accepted Answer

Absolutely. We sell a Downs Decade carpet that provides a 10-year, no-stain warranty.

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