Question 1

Will you be here at the scheduled appointment time?

Accepted Answer

We understand how valuable your time is, so we strive to be on time every time. If there’s a delay for any reason, we’ll let you know immediately.

Question 2

Can you remove any type of stain?

Accepted Answer

We can remove most stains, but if it sounds complicated, we may need to come to your house and look at it before giving you an answer.

Question 3

What if a stain reappears after you’ve treated it?

Accepted Answer

If a stain reappears, give us a call—we’ll come back and clean it again.

Question 4

Can you get rid of pet urine odor?

Accepted Answer

Yes, we use a deodorizer to remove odors caused by dog or cat urine. Besides getting rid of the smell, the deodorizer decreases the chance of your pet going back to that same spot because it’s no longer a marked territory for them.

Question 5

How long will my carpet be wet after you clean it?

Accepted Answer

Our hot water extraction method allows us to clean carpet with a minimal amount of residual moisture, so your carpet should be fully dry within eight hours.

Question 6

What if I have an emergency and need my carpet to dry faster?

Accepted Answer

That’s no problem—we can leave fans to speed up the drying process, and we’ll come by later to pick them up.

Question 7

Do you use organic products?

Accepted Answer

Yes. We originally switched to organic products because some of our old products had a very strong smell that was irritating some of our customers. Our organic carpet cleaning products are odorless, highly effective and completely safe.

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