Question 1

How much will it cost to fix my plumbing issue?

Accepted Answer

We need to see the problem before we can put a price on the job. We’ll send a qualified technician to your home, and once he determines what needs to be done, he’ll give you a free, no-obligation estimate. If you agree with the estimate, we can usually get started right away.

Question 2

How quickly can you get to my job?

Accepted Answer

We’re good at working with our clients’ schedules. We’ll set an appointment within a one- to two-hour window and call before we come over. If you want someone to come out right away, we can usually get a plumber to you within 60 minutes.

Question 3

Will you have to leave my job to get parts or tools?

Accepted Answer

No. We were the first company in our area to use box trucks instead of plumbing vans, which means we can carry all the necessary parts and tools with us. Our trucks carry more than 400 different parts, so we never have to run to the store for something simple, which saves our customers time and money.

Question 4

Do you recommend copper or PEX for repiping?

Accepted Answer

That depends on the job and your preference, but most people don’t save enough money by using PEX for it to be worth the potential problems, like the fact that it’s prone to leaking and damage. We prefer using Type L copper piping for replacement pipes.

Question 5

Will you have to tear up my yard for a sewer line replacement?

Accepted Answer

It depends on your property and other jobsite specifics. However, even if we have to excavate the entire sewer line, we’ll remove the lawn in sections and put it back when we’re done. The only problem is if the inspection is really far out from the repair, the lawn may start to die, but we’ll do our best to not let that happen. We can do trenchless sewer replacement if necessary, but it’s not always the best option. If there’s any back-grading or bellies in the existing line and we pull it in, it’ll follow those existing grades and bellies and you’ll fail your inspection. We can use an in-line camera to help avoid those problems, though.

Question 6

Do you offer emergency services?

Accepted Answer

Yes. Our office is open Monday through Friday from 7am to 10pm, but we take calls 24/7. We only take off Christmas and New Year’s Day, and there’s no additional charge for service calls on nights, weekends or holidays.

Question 7

Do you offer any discounts?

Accepted Answer

We give a 10 percent discount to senior citizens and military veterans. We also have a coupon page on our website that has different types of discounts.

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